@import url('https://fonts.googleapis.com/css2?family=DM+Sans:wght@400;500;600;700&family=Manrope:wght@500;600;700;800&display=swap');
:root{--green-950:#073b35;--green-900:#084c43;--green-800:#0d6256;--green-700:#157b6c;--green-100:#e8f4f0;--green-50:#f3f8f6;--ink:#18332f;--muted:#71827e;--line:#e4ece9;--surface:#fff;--canvas:#f5f8f7;--danger:#b94040;--danger-bg:#fff0ee;--amber:#9b670e;--amber-bg:#fff6df;--shadow:0 8px 28px rgba(18,53,46,.06);--radius:16px}*{box-sizing:border-box}body{margin:0;background:var(--canvas);color:var(--ink);font:15px 'DM Sans',sans-serif}a{color:inherit}.admin-shell{min-height:100vh}.sidebar{width:258px;position:fixed;inset:0 auto 0 0;z-index:50;display:flex;flex-direction:column;padding:25px 16px 18px;background:linear-gradient(180deg,var(--green-950),#0c5148);color:#fff;overflow-y:auto;overscroll-behavior:contain;scrollbar-width:thin;scrollbar-color:#ffffff45 transparent}.brand{display:flex;align-items:center;gap:12px;padding:2px 10px 27px;text-decoration:none;flex-shrink:0}.brand-logo{display:block;width:50px;height:50px;flex:0 0 50px;object-fit:contain;border-radius:12px;background:#fff;padding:3px}.brand-copy strong{display:block;font:800 15px Manrope,sans-serif;letter-spacing:.02em}.brand-copy span{display:block;margin-top:3px;color:#b9d6ce;font-size:11px}.nav-caption{margin:18px 10px 9px;color:#91b9b0;font-size:10px;font-weight:700;letter-spacing:.13em;text-transform:uppercase}.side-nav{display:grid;gap:5px;flex:1 0 auto}.side-link{display:flex;align-items:center;gap:12px;padding:11px 12px;border-radius:10px;color:#cde1db;text-decoration:none;font-size:13px;font-weight:600;transition:.18s}.side-link:hover{background:#ffffff12;color:#fff}.side-link.active{background:#ffffff1c;color:#fff;box-shadow:inset 3px 0 #75d4b7}.side-icon{display:grid;place-items:center;width:25px;height:25px;border-radius:8px;background:#ffffff12;font-size:13px}.sidebar-bottom{margin-top:auto;flex-shrink:0}.sidebar-note{padding:12px;border:1px solid #ffffff20;border-radius:12px;color:#c4ddd5;font-size:11px;line-height:1.55}.logout-form{margin-top:12px}.logout-btn{width:100%;padding:10px 12px;text-align:left;border:0;border-radius:10px;background:#ffffff10;color:#eff8f5;font:600 13px 'DM Sans',sans-serif;cursor:pointer}.logout-btn:hover{background:#ffffff20}.main-shell{min-height:100vh;margin-left:258px}.topbar{position:sticky;top:0;z-index:30;display:flex;align-items:center;justify-content:space-between;gap:20px;min-height:75px;padding:12px 34px;background:#ffffffed;border-bottom:1px solid var(--line);backdrop-filter:blur(12px)}.topbar-title{font:700 13px Manrope,sans-serif}.topbar-subtitle{margin-top:4px;color:var(--muted);font-size:11px}.topbar-user{display:flex;align-items:center;gap:10px}.user-avatar{display:grid;place-items:center;width:37px;height:37px;border-radius:50%;background:var(--green-100);color:var(--green-800);font-weight:800}.user-meta strong{display:block;font-size:12px}.user-meta span{display:block;margin-top:3px;color:var(--muted);font-size:10px}.mobile-menu{display:none;border:0;background:var(--green-100);color:var(--green-900);border-radius:9px;padding:9px 11px;font-size:17px;cursor:pointer}.content{max-width:1450px;margin:0 auto;padding:32px 34px 44px}.page-heading{display:flex;align-items:flex-end;justify-content:space-between;gap:20px;margin:0 0 24px}.page-heading h1{margin:5px 0 7px;font:800 clamp(23px,3vw,30px) Manrope,sans-serif;letter-spacing:-.035em}.page-heading p{max-width:650px;margin:0;color:var(--muted);font-size:13px;line-height:1.65}.eyebrow{color:var(--green-700);font-size:10px;font-weight:800;letter-spacing:.14em;text-transform:uppercase}.heading-actions{display:flex;gap:9px;align-items:center;flex-wrap:wrap}.surface,.panel,.record-card,.metric-card{border:1px solid var(--line);border-radius:var(--radius);background:var(--surface);box-shadow:var(--shadow)}.panel{padding:22px;margin-bottom:19px}.panel-head{display:flex;justify-content:space-between;align-items:flex-start;gap:14px;margin-bottom:17px}.panel-head h2{margin:0;font:700 16px Manrope,sans-serif}.panel-head p{margin:5px 0 0;color:var(--muted);font-size:12px}.stats-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:15px;margin:20px 0}.metric-card{position:relative;display:block;min-height:146px;padding:19px;text-decoration:none;transition:transform .18s,box-shadow .18s}.metric-card:hover{transform:translateY(-2px);box-shadow:0 12px 30px #12352e12}.metric-top{display:flex;align-items:center;justify-content:space-between}.metric-icon{display:grid;place-items:center;width:38px;height:38px;border-radius:12px;background:var(--green-100);color:var(--green-800);font-size:16px}.metric-icon.amber{background:var(--amber-bg);color:var(--amber)}.metric-icon.blue{background:#edf3ff;color:#3860a8}.metric-icon.rose{background:#fff0ee;color:#b64b4b}.metric-value{margin-top:16px;font:800 27px Manrope,sans-serif;letter-spacing:-.03em}.metric-label{margin-top:3px;color:var(--muted);font-size:12px}.metric-arrow{color:#9aaba5;font-size:14px}.shortcut-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px}.shortcut{display:flex;align-items:center;gap:12px;padding:15px;border:1px solid var(--line);border-radius:12px;text-decoration:none;transition:.18s}.shortcut:hover{border-color:#acd0c4;background:var(--green-50)}.shortcut-icon{display:grid;place-items:center;width:36px;height:36px;border-radius:11px;background:var(--green-100);color:var(--green-800)}.shortcut strong{display:block;font-size:12px}.shortcut span{display:block;margin-top:4px;color:var(--muted);font-size:11px}.table-wrap{overflow-x:auto;border:1px solid var(--line);border-radius:13px;background:#fff}table{width:100%;border-collapse:collapse;min-width:690px}th{padding:12px 14px;background:#f7faf9;color:#657873;text-align:left;font-size:10px;font-weight:800;letter-spacing:.08em;text-transform:uppercase;white-space:nowrap}td{padding:13px 14px;border-top:1px solid #edf1ef;vertical-align:middle;font-size:12px;line-height:1.55}tbody tr:hover{background:#fbfdfc}.muted{color:var(--muted)}.subtle{color:var(--muted);font-size:11px}.pill{display:inline-flex;align-items:center;gap:6px;padding:5px 9px;border-radius:99px;background:#eef3f1;color:#50645e;font-size:10px;font-weight:800;text-transform:capitalize}.pill:before{content:'';width:6px;height:6px;border-radius:50%;background:currentColor}.pill.green{background:#e8f6ef;color:#23764f}.pill.amber{background:var(--amber-bg);color:var(--amber)}.pill.blue{background:#edf3ff;color:#3860a8}.pill.rose{background:#fff0ee;color:#b64b4b}.btn,.btn-secondary,.btn-danger{display:inline-flex;align-items:center;justify-content:center;gap:7px;min-height:36px;padding:8px 12px;border:1px solid transparent;border-radius:9px;background:var(--green-800);color:#fff;text-decoration:none;font:700 11px 'DM Sans',sans-serif;cursor:pointer;transition:.18s}.btn:hover{background:var(--green-950)}.btn-secondary{border-color:var(--line);background:#fff;color:var(--ink)}.btn-secondary:hover{background:var(--green-50);border-color:#c5d9d2}.btn-danger{background:var(--danger-bg);color:var(--danger)}.btn-danger:hover{background:#ffe2df}.action-row{display:flex;align-items:center;gap:7px;flex-wrap:wrap}.form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:15px}.form-grid.three{grid-template-columns:repeat(3,minmax(0,1fr))}.field{display:grid;gap:6px;min-width:0}.field.full{grid-column:1/-1}.field label,.field-label{color:#435b54;font-size:11px;font-weight:700}.field input,.field textarea,.field select{width:100%;min-height:40px;padding:10px 11px;border:1px solid #dce6e2;border-radius:9px;outline:0;background:#fff;color:var(--ink);font:13px 'DM Sans',sans-serif}.field textarea{min-height:110px;resize:vertical;line-height:1.55}.field input:focus,.field textarea:focus,.field select:focus{border-color:#66a995;box-shadow:0 0 0 3px #157b6c14}.field-hint{color:var(--muted);font-size:10px;line-height:1.5}.form-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:17px}.record-list{display:grid;gap:14px}.record-card{padding:19px 20px}.record-head{display:flex;justify-content:space-between;align-items:flex-start;gap:14px;padding-bottom:13px;border-bottom:1px solid var(--line)}.record-title{font:700 14px Manrope,sans-serif}.record-meta{display:flex;gap:8px;align-items:center;flex-wrap:wrap;color:var(--muted);font-size:10px}.record-body{padding:14px 0;color:#415650;font-size:12px;line-height:1.75}.record-body p{margin:4px 0}.record-body strong{color:var(--ink)}.record-actions{display:flex;justify-content:space-between;align-items:center;gap:10px;flex-wrap:wrap;padding-top:12px;border-top:1px solid var(--line)}.empty-state{display:grid;place-items:center;padding:46px 20px;text-align:center}.empty-icon{display:grid;place-items:center;width:54px;height:54px;margin-bottom:13px;border-radius:17px;background:var(--green-50);color:var(--green-700);font-size:22px}.empty-state h3{margin:0;font:700 15px Manrope,sans-serif}.empty-state p{max-width:400px;margin:7px 0 0;color:var(--muted);font-size:12px;line-height:1.6}.flash{display:flex;align-items:center;gap:10px;padding:12px 15px;margin:0 0 18px;border:1px solid #b9e3ca;border-radius:11px;background:#edfaf1;color:#256b45;font-size:12px}.error-box{padding:12px 15px;margin:0 0 18px;border:1px solid #f2c1bc;border-radius:11px;background:#fff2f0;color:#9e3730;font-size:12px}.error-box ul{margin:0;padding-left:18px}.pre{white-space:pre-wrap;overflow-wrap:anywhere}.identity-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px}.identity-cell{padding:12px 13px;border:1px solid var(--line);border-radius:11px;background:#fbfdfc}.identity-cell span{display:block;color:var(--muted);font-size:10px}.identity-cell strong{display:block;margin-top:5px;font-size:12px;overflow-wrap:anywhere}.status-form{display:flex;align-items:flex-end;gap:10px;flex-wrap:wrap}.status-form .field{min-width:180px}.details-toggle{margin-top:13px}.details-toggle summary{color:var(--green-800);font-size:12px;font-weight:700;cursor:pointer}.pagination{margin-top:18px}.admin-footer{padding:0 34px 20px;color:#8a9994;font-size:10px}.mobile-overlay{display:none}
@media(max-width:1100px){.stats-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.shortcut-grid{grid-template-columns:1fr 1fr}.content{padding:26px 24px}.topbar{padding:12px 24px}}
@media(max-width:820px){.sidebar{transform:translateX(-100%);transition:transform .22s}.sidebar.open{transform:translateX(0)}.main-shell{margin-left:0}.mobile-menu{display:inline-grid;place-items:center}.topbar{justify-content:flex-start}.topbar-user{margin-left:auto}.mobile-overlay.show{position:fixed;inset:0;z-index:40;display:block;background:#0b252080}.content{padding:24px 18px}.admin-footer{padding:0 18px 18px}}
@media(max-width:600px){.topbar{min-height:64px;padding:10px 14px;gap:11px}.topbar-subtitle{display:none}.user-meta{display:none}.content{padding:20px 13px 32px}.page-heading{align-items:flex-start;flex-direction:column;margin-bottom:18px}.page-heading h1{font-size:23px}.stats-grid{gap:10px;margin:16px 0}.metric-card{min-height:126px;padding:14px}.metric-value{font-size:24px;margin-top:12px}.shortcut-grid{grid-template-columns:1fr}.panel{padding:16px}.record-card{padding:15px}.form-grid,.form-grid.three{grid-template-columns:1fr}.field.full{grid-column:auto}.identity-grid{grid-template-columns:1fr 1fr}.record-head{flex-direction:column}.record-actions{align-items:stretch}.record-actions>*{width:100%}}

/* Complaint follow-up status controls */
.complaint-actions{display:grid;gap:9px;min-width:165px}
.complaint-status-form{display:grid;gap:7px}
.complaint-status-label{color:var(--muted);font-size:9px;font-weight:800;letter-spacing:.08em;text-transform:uppercase}
.complaint-select-wrap{position:relative;display:flex;align-items:center}
.complaint-status-select{appearance:none;width:100%;min-height:38px;padding:8px 32px;border:1px solid transparent;border-radius:999px;font:700 11px 'DM Sans',sans-serif;cursor:pointer;transition:background .18s,border-color .18s,box-shadow .18s,color .18s}
.complaint-status-select:focus{outline:none;box-shadow:0 0 0 3px #157b6c18}
.complaint-status-select.status-baru{background:#fff6df;border-color:#f0dfa8;color:#8c5d08}
.complaint-status-select.status-diproses{background:#edf3ff;border-color:#d5e1fa;color:#365ca1}
.complaint-status-select.status-selesai{background:#e8f6ef;border-color:#cce9d8;color:#23764f}
.complaint-status-dot{position:absolute;left:13px;width:8px;height:8px;border-radius:50%;background:var(--amber);pointer-events:none;z-index:1}
.complaint-select-wrap:has(.complaint-status-select.status-diproses) .complaint-status-dot{background:#3860a8}
.complaint-select-wrap:has(.complaint-status-select.status-selesai) .complaint-status-dot{background:#23764f}
.complaint-status-chevron{position:absolute;right:12px;color:currentColor;font-size:16px;line-height:1;pointer-events:none}
.complaint-save-btn{display:inline-flex;align-items:center;justify-content:center;gap:7px;min-height:35px;padding:8px 11px;border:0;border-radius:9px;background:linear-gradient(135deg,var(--green-800),var(--green-700));color:#fff;font:700 11px 'DM Sans',sans-serif;cursor:pointer;box-shadow:0 3px 9px #084c4320;transition:transform .18s,box-shadow .18s,filter .18s}
.complaint-save-btn:hover{transform:translateY(-1px);box-shadow:0 6px 13px #084c4330;filter:brightness(1.04)}
.complaint-save-btn span{display:grid;place-items:center;width:17px;height:17px;border-radius:50%;background:#ffffff25}
.complaint-delete-form{margin:0}
.complaint-delete-btn{min-height:32px;padding:7px 10px;border:1px solid #f0d5d2;border-radius:8px;background:#fff7f6;color:#a4443f;font:700 10px 'DM Sans',sans-serif;cursor:pointer;transition:background .18s,border-color .18s}
.complaint-delete-btn:hover{background:#ffefed;border-color:#e7bcb8}
@media(prefers-reduced-motion:reduce){.complaint-status-select,.complaint-save-btn,.complaint-delete-btn{transition:none}.complaint-save-btn:hover{transform:none}}

/* Search field for the admin screening list */
.screening-search{display:flex;align-items:center;gap:9px;flex-wrap:wrap;margin:0 0 16px}
.screening-search-field{display:flex;align-items:center;gap:9px;flex:1 1 320px;min-height:42px;padding:0 13px;border:1px solid var(--line);border-radius:11px;background:#fff;color:var(--muted);transition:border-color .18s,box-shadow .18s}
.screening-search-field:focus-within{border-color:#66a995;box-shadow:0 0 0 3px #157b6c14}
.screening-search-field>span{font-size:20px;line-height:1}
.screening-search-field input{width:100%;min-width:0;border:0;outline:0;background:transparent;color:var(--ink);font:13px 'DM Sans',sans-serif}
.screening-search-field input::placeholder{color:#91a19c}
.screening-search-submit{min-height:42px;padding:0 17px;border:0;border-radius:10px;background:var(--green-800);color:#fff;font:700 12px 'DM Sans',sans-serif;cursor:pointer;transition:background .18s,transform .18s}
.screening-search-submit:hover{background:var(--green-950);transform:translateY(-1px)}
.screening-search-clear{padding:9px 11px;border-radius:9px;color:var(--muted);font-size:11px;font-weight:700;text-decoration:none}
.screening-search-clear:hover{background:var(--green-50);color:var(--green-800)}